Frequently Asked Questions

Is my information secure?

Yes. Your information is protected using secure, encrypted technology. Each client has a private account, and all documents and communications are handled with strict confidentiality. 

Who prepares my tax return?

All tax returns are prepared and reviewed under the supervision of a Chartered Professional Accountant (CPA) to ensure accuracy, compliance, and professional standards. 

How do I submit my documents?

You can securely upload your documents through our online client portal after creating an account. This eliminates the need for in-person visits or email attachments. 

How do I review and approve my return?

Once your return is prepared, you’ll be notified to log in to your account, review the completed return, and approve it digitally before we file it with the CRA. 

Do you file my return with the CRA?

Yes. After your approval, we electronically file your return with the Canada Revenue Agency and confirm once it has been successfully submitted. 

What types of clients do you serve?

We serve individuals, self-employed professionals, small businesses, and corporations across Canada. 

Do you provide bookkeeping and payroll services?

Yes. We offer full-cycle bookkeeping, payroll processing, CRA remittances, and year-end reporting services. 

Do you handle GST/HST and year-end slips?

Yes. We prepare and file GST/HST returns and year-end slips including T4 and T5, along with all required summaries. 

Can you help with CRA notices or questions?

Yes. We can assist with CRA correspondence, reviews, and clarification related to returns we prepare. 

How much do your services cost?

Our fees depend on the type and complexity of the service. We provide clear pricing and discuss fees before starting any work. 

How long does the process take?

Turnaround time depends on the completeness of your documents and the type of return. We aim to complete all work accurately and within agreed timelines.